Refund policy

We strive to ensure that every customer is satisfied with their purchase. If you receive a defective item or if an error occurs during the production process, please contact us promptly, and we will make every reasonable effort to resolve the issue.

If you wish to return an item for reasons other than a product defect or production error, you must notify us in writing within 10 days of receiving your order. Returned merchandise must be received by us within 20 days of the delivery date, unless otherwise specified in the product description.

Customers are responsible for all return shipping costs. Upon receipt and inspection of the returned item, a refund will be issued to the original method of payment, less a 20% restocking fee. The restocking fee is calculated based on the item purchase price, including any applicable taxes, and does not include the original shipping charges.

Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

• Be unused and unworn
• Be undecorated and unaltered
• Be in the same condition as received
• Be returned in the original packaging
• Be free from damage caused after delivery

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

Because many of our products are custom-made or personalized, decorated, embroidered, customized, or otherwise personalized items are non-returnable and non-refundable, unless they are defective or the customization does not match the approved order specifications.

Defective or Incorrect Items

If you receive a defective item or an item that differs from your order, please contact us as soon as possible. We may request photographs or additional information to help us evaluate the issue. Once verified, we will work with you to provide a replacement, repair, or refund, as appropriate.

We appreciate your business and thank you for your cooperation with these policies, which help us maintain quality service for all customers.